Beyond procedures, the manual emphasized human factors: communication templates for informing staff and vendors, a checklist for verifying identity when issuing emergency keys, and a section on preserving chain-of-custody for keys and tokens. Maya used the template to brief managers and to confirm the validity of each temporary key she authorized.
Beyond procedures, the manual emphasized human factors: communication templates for informing staff and vendors, a checklist for verifying identity when issuing emergency keys, and a section on preserving chain-of-custody for keys and tokens. Maya used the template to brief managers and to confirm the validity of each temporary key she authorized.
