Ensure the plotter is powered on and connected to your PC via the USB cable before starting the installation.
The first result was a sketchy "driver finder" site full of pop-ups. She avoided that like bad vinyl. The second result took her to a dusty corner of the Redsail official site. The download link said "Redsail USB Driver (For Win 10/11).zip" .
Check the USB cable. After two decades of tech support, 50% of “driver” problems are actually broken $5 USB cables. Replace it before reinstalling Windows.
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